Using the app
App dashboard
The Dashboard is the app's home screen. It shows your setup progress, your plan and usage, this billing cycle's COD orders, and where to get help.
Setup checklist
Until setup is finished, the Dashboard opens with a checklist:
- Add a Cash on Delivery payment method
- Turn on COD Limit and select your payment method
- (Optional) Add a Cash on Delivery shipping rate
- (Optional) Keep delivery options in sync
- (Optional) Add a Cash on Delivery fee
Each step links to the right Shopify or app page. Steps are ticked off automatically from your store's settings. The optional steps can also be marked done by hand if you don't plan to use them.
When the required steps are done, the checklist collapses. You can dismiss it any time from its ··· menu; this only hides the checklist and never changes your settings. The setup guide walks through every step.
Current plan
Shows your plan, the orders used against your plan's monthly limit with a progress bar, and — on a paid plan — the extra per-order fee that applies once you go over the limit. See Plans for what each plan includes.
It also shows when the count resets: the date, and on plans with an order limit, the exact time. See When does my order count reset?
Order analytics
A snapshot of this billing cycle's Cash on Delivery activity:
- COD Orders — orders paid with Cash on Delivery
- COD Revenue — revenue from those orders
- COD Order Ratio — the share of all orders that used COD
- Overlimit Surcharge Fees — extra per-order fees charged after passing your plan's order limit
Click View full analytics for the Order Analytics page, with past billing cycles and more detail. The full page is available on paid plans (Basic and above).
Product page badge
The Show COD availability on product pages card adds a "Cash on Delivery available" badge to your product page and shows whether it's on your live theme. See Product page badge.
Features
- COD fees — a static fee tied to a shipping rate, or a Dynamic Fee worked out at checkout. See COD fees.
- Limit COD — hide or show COD by order total, location, products, collections, vendors, gift cards, customer details and more. See Limit COD.
- Keep delivery options in sync — hide the COD delivery option whenever COD itself is hidden.
- Partial payment for COD (coming soon) — collect part of the payment upfront to confirm orders and reduce returns (RTO).
App language
Change the app's language in Preferences.
Need help?
- Documentation — these docs.
- Email support — we usually reply within 4–8 hours.
- Live chat — on paid plans.
Contact Support opens the in-app contact form: your name, email, store URL, an optional store password if we need to look at your storefront, your message and an optional screenshot.